Privacy Policy

Here's what we do with your info:

• Program Design: Creating personalized strength training programs that match your goals and limitations.
• Communication: Sending you schedule updates, membership renewals, class changes, or the occasional motivational message when we think you need it.
• Payment Processing: Charging your membership fees and session bookings. Pretty straightforward.
• Safety & Compliance: Keeping health records so we know if you've got a bum shoulder or other issues we need to work around.
• Facility Improvement: Understanding which programs are popular, what equipment gets used most, and where we can level up our services.
• Marketing: Sending you info about new programs, special offers, or events. Don't worry - we won't spam you every day.
• Legal Stuff: Complying with Canadian laws and regulations, because we're not trying to get shut down.

Bottom line: we use your info to make your training experience better and keep the gym running smoothly.

We're pretty protective of your info, but there are a few situations where we might share it:

• Payment Processors: Secure third-party services that handle credit card transactions. They've got their own strict security standards.
• Service Providers: Companies that help us with email marketing, website hosting, or scheduling software. They're bound by contracts to keep your data safe.
• Emergency Situations: If something goes sideways during training and we need to share your medical info with paramedics or hospitals.
• Legal Requirements: If the law requires us to hand over information - like a court order or government request. We'll only share what's legally required.
• Business Transfers: If we ever sell the gym or merge with another facility (not planning on it, but you never know), your membership info would transfer to the new owners.

We'll NEVER sell your personal data to marketers, data brokers, or random companies. That's just not how we roll.

We take data security as seriously as we take proper squat form. Here's what we do:

• Encryption: Your data is encrypted both when it's stored and when it's being transmitted. Think of it like a locked safe inside a locked vault.
• Secure Payment Processing: We use PCI-compliant payment processors. We don't store your full credit card numbers on our systems.
• Access Controls: Only authorized staff members can access your personal info, and they only see what they need to do their jobs.
• Regular Updates: We keep our software and security systems updated to protect against new threats.
• Physical Security: Paper records are kept in locked cabinets in secure areas of the facility.
• Staff Training: Our team is trained on privacy best practices and how to handle your information properly.

No system is 100% hack-proof, but we do everything we can to keep your data locked down tight.

Our website uses cookies - not the protein kind, unfortunately. These are small files that help the site function and remember your preferences.

Types of cookies we use:

• Essential Cookies: Needed for the site to work properly. Can't really opt out of these if you want to use the site.
• Preference Cookies: Remember your settings and choices so you don't have to re-enter them every time.
• Analytics Cookies: Help us understand how people use the site so we can make it better. These are anonymous.
• Marketing Cookies: Track your visit so we can show you relevant ads on other sites. You can opt out of these.

Most browsers let you control cookies through their settings. Just know that blocking certain cookies might make parts of the site less functional.

We don't use tracking tech to spy on you or build creepy profiles. It's just basic website functionality and understanding what's working.

Under Canadian privacy laws (PIPEDA and others), you've got rights when it comes to your personal info:

• Access: You can ask to see what personal information we have about you. We'll send you a copy within 30 days.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: Want us to delete your info? We'll do it, unless we're legally required to keep it for things like tax records or injury reports.
• Opt-Out: Don't want marketing emails? Unsubscribe anytime. We won't take it personally.
• Data Portability: Need your info in a portable format to take somewhere else? We can do that.
• Withdraw Consent: You can change your mind about how we use your data, though this might affect our ability to provide certain services.

To exercise any of these rights, just shoot us an email at info@quantyrafortress.info or give us a call. We'll get back to you ASAP.

We don't keep your information forever - that'd be weird. Here's our retention policy:

• Active Members: We keep your info current as long as you're training with us.
• Former Members: After you leave, we keep basic contact and membership history for up to 7 years (tax and legal reasons, mostly).
• Medical Records: Health and injury info is retained for 7 years after your last visit, as required by healthcare regulations.
• Financial Records: Payment history and invoices are kept for 7 years for accounting and tax purposes.
• Marketing Lists: If you've opted into marketing, you'll stay on the list until you unsubscribe or we haven't heard from you in 3 years.
• Website Data: Analytics and usage data is typically kept for 2 years.

Once the retention period is up, we securely delete or anonymize your data. If you want it gone sooner, just let us know.

Our programs are designed for adults 18 and over. We do occasionally work with younger athletes (16-17) who are serious about strength training, but only with explicit parental consent.

For minors:

• A parent or legal guardian must sign all waivers and consent forms
• Parents have full access to their child's training records and data
• We collect the same basic info (health history, contact details) but it's stored under parental supervision
• Minors must be directly supervised during all training sessions

If we discover we've accidentally collected data from someone under 16 without parental consent, we'll delete it immediately.

Laws change, technology evolves, and sometimes we need to update this policy. When we do, we'll:

• Update the "Last Updated" date at the top of this page
• Send you an email if the changes are significant
• Post a notice on our website and at the gym for 30 days
• For major changes that affect how we use your data, we'll get your explicit consent before implementing them

We recommend checking this page occasionally if you're curious about how we're handling your information. We'll always keep you in the loop.

If you've got questions about this privacy policy, how we handle your data, or want to exercise your privacy rights, we're here to help.

We'll respond to privacy-related inquiries within 30 days, usually much sooner. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.